Streaming help articles • Step-by-step troubleshooting • Contact options

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Login & Account

Peacock TV login not working

Check your email address, reset your password, and isolate browser or app sign-in problems.

Login & Account

How to sign in to Peacock on a smart TV

Use the sign-in option shown in the TV app and complete the on-screen instructions.

Login & Account

Peacock activation code not working

Refresh the device code, confirm the correct activation page, and retry on the same account.

Login & Account

Peacock password reset email not arriving

Check spam, verify the account email, and wait before requesting another reset.

Login & Account

Peacock account locked or repeated login attempts

Stop repeated attempts, review account security, and use the provider's account recovery options.

Login & Account

Peacock login on Roku

Update the Roku app, restart the device, and sign in through the supported flow.

Login & Account

Peacock login on Fire TV

Check the Fire TV app version, network access, and account sign-in.

Login & Account

Peacock login on Apple TV

Review tvOS updates, app status, and authentication steps.

Login & Account

Peacock sign-in on a web browser

Check cookies, extensions, private windows, and supported browser versions.

Login & Account

Peacock account email change questions

Understand where to review account details and what to do when an old email is inaccessible.

Streaming & Playback

Peacock buffering and slow streaming

Check network speed, congestion, Wi-Fi quality, and competing downloads.

Streaming & Playback

Peacock video won't play

Separate title-specific issues from device, app, and connection failures.

Streaming & Playback

Peacock black screen with sound

Review display settings, HDMI connections, app updates, and restart steps.

Streaming & Playback

Peacock app keeps crashing

Clear temporary app data where supported, update software, and reinstall safely.

Streaming & Playback

Peacock audio out of sync

Restart playback, check audio output settings, and test another title.

Streaming & Playback

Peacock subtitles or captions not working

Check caption settings on both the player and the device.

Streaming & Playback

Peacock error while loading content

Check service status, restart the app, and try a different connection.

Streaming & Playback

Peacock streaming quality looks blurry

Review adaptive streaming, Wi-Fi stability, and device resolution.

Streaming & Playback

Peacock live stream freezes

Test network stability, device load, and whether the issue affects other streams.

Devices & Setup

Install Peacock on a Samsung smart TV

Find the supported app store, install the app, and complete sign-in.

Devices & Setup

Install Peacock on an LG smart TV

Check device compatibility and install through the television's app store.

Devices & Setup

Install Peacock on Roku

Add the app from the Roku channel store and sign in.

Devices & Setup

Install Peacock on Amazon Fire TV

Install the app from the device app store and update Fire OS if necessary.

Devices & Setup

Watch Peacock on an iPhone or iPad

Install the current iOS app and check account and network settings.

Devices & Setup

Watch Peacock on Android

Use the Play Store listing and verify OS and app compatibility.

Devices & Setup

Cast Peacock to a television

Check casting support, device discovery, and shared Wi-Fi.

Devices & Setup

Peacock app missing from TV app store

Confirm the TV model, country, software version, and supported devices.

Billing & Subscription

Peacock subscription not showing as active

Check which account and billing provider were used for the purchase.

Billing & Subscription

Peacock payment declined

Verify billing details, payment restrictions, and renewal notices.

Billing & Subscription

How to cancel a Peacock subscription

Locate the original billing provider before changing a subscription.

Billing & Subscription

Peacock charged after cancellation

Check the effective cancellation date and the payment receipt.

Billing & Subscription

Peacock plan change not reflected

Sign out and back in and check the account's plan information.

Billing & Subscription

Peacock refund and billing questions

Gather receipts and contact the relevant billing provider.

Updates & Troubleshooting

Update the Peacock app

Use the device app store to install available updates.

Updates & Troubleshooting

Peacock app not opening

Restart the device, check storage, and reinstall the app if necessary.

Updates & Troubleshooting

Peacock not working on Wi-Fi

Compare mobile data and Wi-Fi, then check router and DNS issues.

Updates & Troubleshooting

Peacock error on multiple devices

Determine whether the issue is account-wide or a service interruption.

Updates & Troubleshooting

Peacock download not working on mobile

Check plan eligibility, available storage, app permissions, and connectivity.

Updates & Troubleshooting

Peacock parental controls and profiles

Review profile settings and available content restrictions.

Updates & Troubleshooting

Peacock app won't update

Check storage, operating system compatibility, and store account issues.